Senior Customer Solutions Manager at Amazon

  • Information Technology Jobs in South Africa
  • Full time
  • 4 months ago
  • South Africa
  • Salary Rand 30,000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 2 openings
  • Job experience 2 years
  • Job level Officer

Job Description

Ongoing Job Vacancy at Amazon for the position of Senior Customer Solutions Manager for immediate employment.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
  • You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
  • At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
  • Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
  • You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

BASIC QUALIFICATIONS

  • Experience leading complex, large scale. IT/digital/business transformation or migration programs and/or projects
  • Experience in a senior customer facing role
  • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
  • Strong organizational governance and troubleshooting skills with precise attention to detail

PREFERRED QUALIFICATIONS

  • Direct experience implementing AWS/cloud services
  • Robust understanding of key technology and market trends
  • PMP and/or SCRUM/Agile, SAFe certified

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How to apply: Interested and qualified? Visit www.amazon.jobs   South Africa

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