Partner Support Services Agent at Pinewood DMS SA (Pty) Ltd

  • Customer Service Jobs In South Africa ,Sales & Retail Jobs in South Africa 2021
  • Full time
  • 4 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 5 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Ongoing Job Vacancy at Pinewood DMS SA (Pty) Ltd for the position of Partner Support Services Agent for immediate employment.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Developing knowledge of the Business’s Dealer Management System (DMS) and ensuring this knowledge is at a sufficient level to carry out the duties required.
  • Supporting end-users on system queries (fielded through a variety of channels, including emails, telephone, live chat), and ensuring all queries are correctly logged and actioned within required SLA’s, and adequate resolutions are provided. [The primary duty/ task that will assist with the development of knowledge allowing for the development into fulfilling the other listed duties/ tasks]
  • Conducting on-site/ off-site/ online training and consulting to dealerships/ end-users around the Aftersales modules of the DMS, ensuring better system utilisation by the dealerships/ end-users.
  • Assistance with the implementation and setup of new dealership projects.
  • To professionally represent the Business at all times with customers.
  • To successfully work together within the PSS Team all other departments within the Business.
  • Ensuring knowledge of the Business’s Software Systems are at an excellent level to carry out the duties required;
  • Traveling within South Africa and any other Country to successfully fulfill the outputs of this role.

Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.



We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

  • Relevant tertiary education, preferably a Bcom degree majoring in Finance, Supply Chain Management, Business Management, Information Systems, or Accounting.
  • At least 18 months experience within a Dealership and/or Motor Industry Experience.
  • High proficiency in business operating systems (i.e. MS Office (with advanced Excel skills).
  • Strong relationship management, administration, time-management, and organisational skills.
  • High level of professional communication skills (both verbal and written).
  • Ability to work within and contribute toward a high-performance team environment.
  • Ability to innovate and drive innovation within the team.
  • Solution and initiative-driven.
  • Alignment to the values of the business.
  • Ability to work on multiple tasks or projects at once and to deliver to reasonable deadlines.
  • Desire to continuously improve the team, oneself, and the position.
  • Valid Driver’s license with your own reliable transport.
  • Working knowledge of the Motor Industry (advantageous).



How to apply: Interested and qualified? Visit South Africa

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