Nursing Service Manager at Faircape Group

  • Healthcare Jobs In South Africa
  • Full time
  • 1 month ago
  • Salary Rand 40,000 - 50,000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 2 openings
  • Job experience 5 years
  • Job level Officer

Job Description

Faircape Group suitably invites qualified and experienced candidates for the Nursing Service Manager at to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

Staffing and Staff Management

  • Report to Senior Management daily via electronic platform
  • Manage Shift Leaders directly and all other staff indirectly
  • Ensure full staffing on each shift with specific emphasis on the proper deployment of all staff members.
  • Oversee and monitor agency and privately employed care and nursing staff – ensure all procedure are followed take action when needed
  • Liaise with HR regarding disciplinary matters and issue warnings when needed
  • Have regular (weekly) staff meetings to discuss issues at hand and allow for feedback from all.


  • Attend relevant management and clinical education programmes
  • Address ongoing clinical skills and training needs within the facility with staff and inform Training Manager
  • Encourage staff development and ongoing education
  • Identify training needs and oversee the implementation of training programmes to new and existing staff as per specific training plan
  • Ensure all training competencies have been completed and ensure all newly appointed staff completes the competency tests

Admissions and Discharges

  • Oversee the entire admission and discharge process which is managed by the Shift leader and allocation of beds according to availability, diagnosis
  • Interview prospective residents and their families, obtain all relevant medical reports as per company procedure and provide counselling where required
  • Oversee that all documentation for admission, progress and discharges in sub acute facility (applicable only in facilities where a sub acute license is in place)
  • Sign off of resident evaluation form/review and escalate any concerns immediately to the Senior Manager Management

Resident and Family Interaction

  • Have full knowledge and communicate types and levels of services offered within the facility (i.e. long term and/or subacute) to interested persons enquiring about the facility
  • Interface with families regularly and where support, assistance or decision making input is required
  • Resolve complaints
  • Develop a professional clinical and caring relationship with all residents receiving care
  • Provide effective education, advice and counselling to the resident about the matters relating to the facility, maintenance and/or staff
  • Be able to discuss with residents their individual care plan and aspects of their health, condition and prognosis where possible.
  • Refer resident to appropriate medical professional where necessary

Village Residents and Services Offered

  • Communicate regularly with the Village Manager and discuss any issues that may overlap with healthcare
  • Manage the 6 monthly and annual visits to all village residents by the Healthcare Coordinator.
  • Attend monthly MDT meetings to discuss vulnerable residents and implement action plans


  • Attend and supervise the nursing handover procedure daily as per the policy
  • Be aware of all resident information exchanged during handover
  • Use handover to communicate important notices to staff

Nursing and Care:



  • Strive to achieve optimal level of care for all residents, and ensure staff adhere to scope of practice and best practice regulations
  • Implement ethical guidelines and provisions of relevant legislation in caregiving in the facility
  • Liaise with Management and Faircape Doctors regarding any health/medical problems concerning residents if their assigned medical practitioner is not suitable.
  • Inform the Management of any situations concerning resident’s care that requires intervention or follow up
  • Review care plans with Shift Leader when necessary
  • Manage emergency care response procedure
  • Refer any residents requiring additional care to the appropriate hospital or other facility or medical practitioner involved.
  • Liaise with on site OT, Dietician and social worker in terms of resident care where necessary
  • Monitor nursing/care documentation to maintain high standard of documentation to avoid risk resulting from poor documentation

Risk Management and Emergencies

  • Supervise implementation of infection control procedures during any outbreak or suspected infection occurring
  • Record and action any health related incidents that occur in the healthcare and village and report to Claremont office as per company procedure
  • Attend monthly H&S meetings and take action as needed
  • Do H&S checks on auditor according to procedure
  • Plan and supervise fire drills and evacuation plans
  • Be contactable by means of company cell phone and respond to emergencies
  • Inform Legal Department at Claremont office of any possible conflicts and follow up
  • Implement plans, prepare the facility and be present at all inspections (DOH and DSD)

Administration and Reporting

  • Prepare reports and submissions in line with responsibilities such as the weekly report to Management
  • Read and investigate all incidents and submit to the MDT as finalized
  • Monitor and approve all requisitions via the Healthcare Administrator to Claremont office
  • Communicate and report to support team and Claremont HOD’s on relevant matters
  • Oversee and manage care plans and nursing records on the system
  • Monitor the charting on via spot checks and discuss with Shift Leaders

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.


  • Qualifications – Relevant nursing qualification as Registered Nurse, SANC registered


  • 5 -10 years of experience in nursing
  • Experience in geriatrics advantageous
  • Experience in a similar leadership position
  • Recent hospital experience

Skills and Knowledge 

  • Strong interpersonal skills
  • Critical thinking and problem solving abilities
  • Dependability
  • Proactive
  • Professional communication
  • Managerial skills
  • Making sound decisions
  • Computer literate
  • Fluent in English
  • Knowledge of Dementia care, Frail care, sub acute, palliative care, rehab, strokes



How to apply: Interested and qualified? Kindly visit South Africa

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