Motor Claims Service Consultant Heavy Co at Santam Insurance

  • Insurance Jobs In South Africa
  • Full time
  • 5 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Matric
  • Number of vacancies 2 openings
  • Job experience 2 years
  • Job level Officer

Job Description

Santam Insurance suitably invites qualified and experienced candidates for the position of Motor Claims Service Consultant Heavy Co to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Responsible for all Heavy Commercial identified claims pertaining to Transport
  • Underwriters, Agriculture and Commercial lines.
  • Manage workload and instructions from system through any communication and or documents.
  • Required to check completeness and correctness of documents.
  • Responsible for all actions to get claim assessment ready.
  • Contact client or intermediary telephonically for any identified outstanding information.
  • Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
  • Interact any stakeholder required to obtain reports and or details for the claim.
  • Handle complaints, queries and all interaction with clients, Intermediaries,
  • Service Providers, internal stakeholders, Relationship Managers, Claims
  • Committee and Underwriters.
  • Process payments as per Assessor recommendation and instruction after verification of relevant and required documentation.
  • Compiling of all rejection letters and distribution thereof to relevant stakeholders.

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.



We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

Qualifications and Experience

  • Matric
  • 2 – 4 years’ claims experience
  • Any previous claims handling, pre-support and or post support experience is advantageous

Skills and Competencies

  • Familiar with Motor and GIT policy sections pertaining to Commercial, Agri
  • and Transport policies
  • Ability to verify and interpret policy and appraisal detail
  • Excess application
  • Basic computer skills (MS office)
  • Familiar with Santam systems
  • Good communication skills
  • Telephonic skills
  • Ability to handle conflict and negotiate
  • Basic business ethics



How to apply: Interested and qualified? Visit South Africa

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