Managed Services Engineer at Content+Cloud

  • Information Technology Jobs in South Africa
  • Full time
  • 5 months ago
  • South Africa
  • Salary Rand 30,000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 5 openings
  • Job experience 2 years
  • Job level Officer

Job Description

Content+Cloud invite suitably qualified and experienced candidates for the position of Managed Services Engineer to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Reporting to the Team Manager, the key deliverables of our Managed Services Engineers can be summarised as follows:
  • Delivery of quality proactive managed services across the Content + Cloud client base
  • Network Operations Centre – Monitoring of client infrastructure, both On-prem and Cloud based
  • Backup Management – Veeam, DPM, ASR
  • Firewall Management – Fortigate mostly
  • Endpoint Management and Managed AV – Bitdefender, Symantec
  • Patch Management – delivery of security patching across all server builds
  • Professional and compliant ticket handling of escalated critical issues needing high level attention
  • Management of risk and downtime during maintenance windows
  • Proactive assessment of events to reduce incident trends
  • Involvement and presence in core Virtual Teams
  • Daily proactive service checks around toolset, client, and ticket volumes

Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

  • Solid previous experience in supporting or managing Microsoft networks and associated technologies
  • Experience with the following Technologies are most suited:
  • Networking and Firewalls – Cisco, Dell, Fortinet
  • Microsoft Servers 2008 – 2019
  • Linux Servers – Administering and troubleshooting is beneficial
  • Cloud platforms – O365, Azure, AWS, Mimecast (Azure being key requirement)
  • RMM and Professional Monitoring toolsets
  • Backup solutions – Backup Exec, VEEAM, Ahsay, DPM, ASR
  • You should have excellent communication and interpersonal skills
  • Being able to plan well and be organised in your approach to work independently is vital
  • Good understanding of ITIL framework and processes is paramount to working with other teams including Incident/Problem Management

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How to apply: Interested and qualified? Visit Content+Cloud on apply.workable.com  South Africa

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