Lead Business Analyst (Digital/Data) at Santam Insurance

  • Media Jobs In South Africa
  • Full time
  • 5 months ago
  • South Africa
  • Salary Rand 30,000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 3 openings
  • Job experience 5 years
  • Job level Officer

Job Description

Santam Insurance suitably invites qualified and experienced candidates for the position of Lead Business Analyst (Digital/Data) to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Understand and analyses data that tracks usage and trends in usage of different digital assets and features, resolve discrepancies and gaps in data and improve overall quality of data and reporting
  • Define data and analytics requirements for existing and new digital assets and features.
  • Understand and define the potential scope of digital usage and value add for each digital asset and feature and measure that against manual processes or processes requiring human intervention
  • Compile monthly statistics and reporting. Continuously evolve and improve reporting capability. Build presentations and facilitate discussions regarding data, trends, value add, and other findings derived from data analysis
  • Ensure that Digital way of working and reporting align with existing data and reporting guidelines, tools and frameworks
  • Consult with business to identify business and data problems and opportunities
  • Conceptualization, proposal of solution and business case development
  • Analyse and decompose relevant business processes and understand the change impact on business and end users and what is required to measure that impact
  • Ensure strategic and project objectives are met by validating that those requirements and solutions will deliver on the agreed objectives
  • Elicit, analyse, document and maintain business and data requirements and functional specifications or user stories for more than one project at a time which may be at different stages of the project and development lifecycles
  • Administration, planning and organizing of work to ensure successful and on time delivery
  • Participate in quality assurance, user acceptance testing as well as demos and training of new solutions and reports
  • Provide support and collaborate with business as well as the following BITS and Digital competencies, i.e., project management, digital adoption, change management, training, design, development, digital operations and testing
  • Comply with company policies and procedures, standards and methodologies, as well as use of selected tools supporting the methodologies used
  • Stay current on industry practices and trends in the short-term insurance, data analysis and reporting and digital environments and contribute innovative ideas for the use of technology, data, reporting and improvement of processes

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.



We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

Qualifications and Experience

  • Degree related to commerce, analysis or information/technology systems e.g. B. Comm, B.Sc., B Tech or B.Eng
  • Relevant Tertiary qualification or certificate/diploma in Business analysis from an industry recognized training institution e.g. CBAP
  • Minimum 5 years’ experience as Business Analyst with relevant experience in Data analysis, defining data and analytics requirements and report writing

Experience with

  • Writing project concepts and proposals, building business models and roadmaps, writing business requirements and user stories
  • Cost estimation, target setting, building business cases, defining benefits
  • Requirements elicitation, workshop facilitation, conducting demo’s and communication with stakeholders both internal and external, in business or technical terms, and at different levels of the organization
  • Building presentations, creating visual representation of requirements, architecture or designs, creating wireframes and prototypes, provide input to and working with solution architecture
  • Working with systems development lifecycle (SDLC), and agile methodologies in large complex projects incl. experience with agile scrum, scrum master role, sprint planning, managing product backlogs, writing user stories, running inception phases, agile reporting, etc.
  • Liaising and collaborating with project resources e.g. project managers, developers, other business analysts, test analysts and change managers at different levels of the organization and across multiple teams
  • Understanding test methodology and providing support and input to test strategy, test plans, test cases and scenarios, user acceptance testing, setting up test data and test environments, review test results
  • Experience in the following areas will be advantageous
  • Customer journey mapping, user impact analysis or use of process modeling methodologies and tools
  • Managing projects as well as project management techniques and methodologies
  • Short term insurance or financial services industry
  • Digital environment
  • Visual representation of data, including interactive dashboards and the usage of Google analytics
  • Defining standards, principles and new ways-of-working



How to apply: Interested and qualified? Visit  careers.sanlamcloud.co.za South Africa

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