Helpdesk Support Agent at Hollard Insurance

  • Information Technology Jobs in South Africa
  • Full time
  • 4 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Matric
  • Number of vacancies 5 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Hollard Insurance suitably invites qualified and experienced candidates for the position of Helpdesk Support Agent to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • To provide first line helpdesk support to internal customers, assisting them with hardware and software problems via phone, Jira service desk and remote access.
  • Accurately classify and log every ticket within the required timeframe
  • Assist clients telephonically and remotely using our remote support tools
  • Logging tickets with our third party Vendors
  • Ability to work on the Active Directory front end to create user accounts, resetting passwords and unlocking user accounts
  • Liaising with HR representatives for new user take on
  • Service Desk Administration adding new users and groups
  • Provide excellent customer service and achieve excellent customer satisfaction
  • Escalate and direct IT issues to the responsible team or manager
  • Providing feedback to clients when required
  • Ensure call abandonment rate is within 5% requirement
  • Ensuring that all tickets logged are resolved within the stipulated SLA’s
  • Ensure quick and timeously telephonic support is given to users
  • Provide valuable contributions to IT support team projects
  • Promote the Service Desk paperless process to the end user community

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position. 

Required Experience

  • MS Operating Systems working knowledge Windows7 and Windows 10 beneficial
  • MS Office Systems working knowledge, Office 2010, 2013. Office 365 advantageous
  • At least 2 years’ experience within an IT Helpdesk Administrator role
  • Min 1-year technical support experience.

Educational Requirements   

  • Matric
  • A+

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How to apply: Interested and qualified? Visit  www.hollard.co.za  South Africa

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