Field Support Engineer II at Shoprite Group of Companies

  • Engineering Jobs In South Africa
  • Full time
  • 7 months ago
  • South Africa
  • Salary Rand 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor
  • Number of vacancies 5 openings
  • Job experience 2 years
  • Job level Officer

Job Description

To ensure continuous IT infrastructure service delivery for IT users through timely installations and resolving issues.

Roles Outcomes entails: Incident management of end user store devices, To set-up, configure and install end point devices, i.e desktops and POS, Manage infrastructure vendors, i.e cabling, UPS, Voice, Data, end point installations, Manage the new store opening process.

Duties & Responsibilities

Roles outcomes:
Incident management of end user store devices:

  • Reported incidents must be resolved or a work around found within agreed Service Level Agreement (SLA). Understand and adhere to the different levels of authority of users and accompanying SLA’s (e.g. executives get immediate assistance; users can be given up to 4 hours to resolve, etc.).
  • Second Line telephonic user support. Remote support by dialling into end point, i.e. desktop of store device
  • Visit with user or site to resolve issue.
  • Physically doing a call-out to resolve problems at the user’s work station (third option).
  • Ensure quality work delivered, which will include monitoring of performance. Ensure continuous service.
  • Take ownership of problems and progressing problem resolution.
  • Providing advice or training to users about the systems functionality, correct operation or constraints, – devising work-arounds, correcting faults.

To set-up, configure and install end point devices, i.e desktops and POS. Installation and configuration of new end point devices, i.,e. PCs, POS:

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  • Reloading of software of PCs and store end point devices.
  • Ensuring integrity and cesurity of user or end point data.
  • Installation and configuration of peripherals, i.e. printers.
  • Adhere to installation standards and configurations.

Desired Experience & Qualification

Qualifications
Essential:

  • Matric/ Grade 12
  • A+, N+, MCSE certification

Experience
Essential:

  • 2-4 Years experience in IT field support

Knowledge and Skills
Essential

  • Micosoft products i.e: Windows, Office suite etc
  • Network topologies, support and setup thereof
  • TCP/IP Networking

Desirable

  • UNIX and Linux

Mode of Application

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How to apply: Shoprite Group of Companies South Africa

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