Field Service Technician at Altron Bytes Systems Integration

  • Engineering Jobs In South Africa
  • 3 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Matric
  • Number of vacancies 5 openings
  • Job experience 2 years
  • Job level Officer

Job Description

Altron Bytes Systems Integration suitably invites qualified and experienced candidates for the position of Field Service Technician to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

Stock Control

  • Perform weekly stock takes for all stock in tool of trade vehicles or regional offices. The weekly stock take must be sent to the Stores Controller
  • Manage boot stock to ensure enough stock for new installations and service calls
  • Ensure stock is correctly allocated to merchants and employees on CRM system (Ofbiz).
  • Ensure stock is in presentable, working order.
  • Replenish stock if, and when needed (submit stock replenishments).

Administrative Duties

  • Ensure service calls and activations are updated and closed within Service Level Agreements
  • Ensure job sheets are submitted daily once new installation and service call has been completed
  • Stock sheets are up to date

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

  • Logistics team
  • Account Managers
  • Contact centre
  • Administration clerks
  • Sales Team

Reasons for Interaction:

  • Service call and install allocations, knowledge sharing.
  • Customer queries and information.
  • Call logging information and customer queries.
  • Submission of job sheets for billing and stats.
  • To provide updates on logged calls and installations.
  • To advise Account managers and sales consultants on any requests/challenges from merchants that’s outside the scope of the technical department.

External:

  • NuPay Merchants
  • ACS Field Service Merchants
  • Courier services
  • 3rd party connectivity providers
  • Delfin Contact Centre
  • 3rd party admin providers

Reasons for Interaction:

  • Installations, maintenance and training.
  • Query deliveries/couriers.
  • To configure Huge Connect pads.
  • To assist merchants in getting their ADSL configured to enable connectivity to terminals
  • Assistance from Delfin contact centre

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

Educational Qualifications:

  • Matric
  • A qualification in the fundamentals of IT would be advantageous

Professional Qualifications

  • Customer service/care course will be advantageous.

Years of Experience

  • Experience using POS devices/terminals will be advantageous.

Other requirements

  • Working knowledge of POS systems will be advantageous.
  • Some knowledge of admin systems that integrate with NuPay systems will be advantageous
  • Customer service focused
  • Must be able to assist merchants from different backgrounds
  • Valid driver’s licence.
  • Must have a reliable vehicle (Regional technicians).
  • Fluency in English is mandatory.
  • Fluency in a second language such as Zulu/Afrikaans would be advantageous.
  • Strong oral and written communications skills.
  • Organisational and prioritisation skills.
  • Excellent administration skills with strong attention to detail.
  • Technology and system savvy (Computer literate).
  • Knowledge of Microsoft Office
  • Numeracy skills.
  • Ability to work in a fast-paced environment whilst still maintaining high levels of accuracy.
  • Ability to maintain supreme levels of ethical behaviour and confidentiality.
  • Ability to identify opportunities for improvement.
  • Must be a team player.
  • Must be able to work under pressure.
  • Must be punctual and reliable
  • Travel within the country on sleep outs (generally 2-4 days).
  • Adaptability.
  • Analytical skills.
  • Effective time management.
  • Must be willing to work overtime when required.
  • Self-motivated.
  • Be able to go on long trips around South Africa and neighbouring countries, sleeping out in different regions (sleep outs are usually 2-5 days depending on the areas).

Education

  • National Certificate Level 4 (N4) / Grade 12 (Required)

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How to apply: Interested and qualified? Visit   altron.wd3.myworkdayjobs.com South Africa

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