Executive Head: Continuous Improvement at Vodacom

  • Administration and Office Support
  • Full time
  • 7 months ago
  • South Africa
  • Salary Rand 4000-5000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor
  • Number of vacancies 10 openings
  • Job experience 5 years
  • Job level Officer

Job Description

Vodacom South Africa is seeking a self-driven and highly competent Executive Director to lead and influence our organization towards favorable growth, and to design and direct strategies that support and enhance our organizational operations.

The Executive Head of Continuous Improvement will lead a capable team of specialists who are responsible for continuous improvement and radical simplification customer journeys and end to end processes across the business.

This person is articulate and a persuasive communicator, and will have an inclusive leadership style with the ability to forge effective working relationships quickly across all stakeholders. The role will lead the cross functional squads required for end to end journey and process re-work and improvement to drive simplification and automation of customer and internal processes.

Duties & Responsibilities

  • Strategy and Methodologies
  • Facilitate CI workshops
  • Provides expertise and coaching in CI framework, tools and methodologies to ensure the correct and efficient application of CI methodologies and tool
  • Be an advocate for design thinking and demonstrate its ability to deliver business value.
  • Be an advocate and voice of the customer in all service enhancement decisions.
  • Apply an agile mind-set, using an iterative and flexible approach to enable rapid delivery.
  • Continuously improve the experience through omni-channel testing and advocate for implementing of enhancements.
  • Lead the design and facilitation activities of the CI team , inlcuding ideation and co-creation workshops with the relevant stakeholders throughout the organisation
  • Work with leaders in other parts of the organisation (Engineering, Marketing, Customer Experience, Digital, Executives, etc.) to ensure Service Design and Radical Simplification is driven across the business

Desired Experience & Qualification

The ideal candidate for this role will have:

  • Relevant tertiary qualification in Commerce, Process Engineering
  • Post graduate degree desirable (MBA or similar)
  • 8 years of experience in Customer Experience or Business Analysis or CX/Service design or Process Engineering or Programme Management
  • At least 4 years in a management/leadership position
  • Established relationship management skills, with a strong focus on developing and sustaining effective relationships with key stakeholders.
  • Prior experience in the agile delivery method

OR

  • Matric + additional relevant programs/certificates or courses is essential
  • 10 years relevant working experience in Process design/Service Design or Business Analysis or Programme Management
  • At least 2 years in a management/leadership position
  • Established relationship management skills, with a strong focus on developing and sustaining effective relationships with key stakeholders.
  • Prior experience in the agile delivery method

Experience

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  • Strategy formulation and execution against strategy
  • Leadership and management of cross-functional teams in a matrix organisation
  • Programme Management
  • Expert knowledge and experience in Continuous Improvement /Service Design and Implementation
  • Business Improvement
  • Strong analytical; research and forecasting skills
  • Ability to work cross functionally in order to achieve desired results
  • Strong presentation skills
  • Excellent verbal and written skills
  • Customer focus with regards to understanding the service being delivered

Use the link(s) below to apply for other Job Opportunities:

Mode of Application

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How to apply: Vodacom South Africa

Pre-Employment Assessments:

All applicants who meet the above criteria will be required to undergo job related assessments to establish suitability for placement, this includes a verification of qualifications.

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