Digital Support Consultant at Mukuru

  • Administrative Jobs In South Africa
  • Full time
  • 12 months ago
  • South Africa
  • Salary Rand 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 10 openings
  • Job experience 2 years
  • Job level Officer

Job Description

Our World Class Customer Support Department is looking for x2 Digital Support Consultants to join the team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

• To respond to Whatsapp and LiveChat instant messages timeously to ensure exceptional customer service
• To resolve Zendesk tickets
• To drive sales through various digital platforms
• To action KYC registrations accurately
• Ensure all details are checked and accurately captured
• To provide assistance to customers and uphold the company brand
• Maintain client confidentiality
• Maintain knowledge of all company products
• To manage own professional and self-development



Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellency through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

• Grade 12 / or equivalent (Essential)
• Degree/Diploma (desirable)
• Mukuru customer support training course
• Understanding and speaking of a Zimbabwean/Malawian/ other relevant language (Desirable)
• 6 months experience as a Customer Service Consultant (Essential)
• Knowledge of money transfer procedures
• Knowledge of FICA regulations
• Knowledge of African currencies
• Knowledge of customer service principles
• Knowledge of Mukuru products and platforms

Mode of Application



How to apply: Interested and qualified? Mukuru South Africa

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