DE Quality specialist at Amazon

  • Salary Rand 30,000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 5 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Amazon suitably invites qualified and experienced candidates for the position of DE Quality specialist to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Liaise with the Customer Service teams to learn and implement best practice and to drive customer and performance improvements
  • Monitor and report on Quality metrics, deep dive and identify trends/root causes to identify the levers which will drive improvements
  • Recommend, own and drive performance improvement areas
  • Assist with improvement initiatives to implementation
  • Support/ consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics
  • Assist with compiling, analyzing and driving Repeat Contact Resolution improvement initiatives
  • Participates/leads in customer calibration programs to identify customer needs and expectations
  • Uses quality monitoring data management system to compile and track performance at site, team and individual level
  • Participate in quality-based programs and projects for the DE and UK region
  • Internal job description
  • Loop competencies
  • TBC

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

Basic qualifications

  • German and English language proficiency
  • 1-2 years of CS experience
  • Strong leadership, organizational and analytical skills
  • Strong stakeholder management and communications skills
  • Proven track record of strong delivery of results by working both independently and collaboratively with relevant stakeholders as appropriate

Preferred qualifications

  • Bachelor degree
  • Additional EU language proficiency
  • Formal project management certification

BASIC QUALIFICATIONS

  • Bachelor degree
  • German and English language proficiency
  • 1-2 years of CS experience
  • Strong leadership, organizational and analytical skills
  • Strong stakeholder management and communications skills
  • Proven track record of strong delivery of results by working both independently and collaboratively with global teams as appropriate

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How to apply: Interested and qualified? Visit www.amazon.jobs Africa South

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