Customer Support Representative at Mr Price Group

Job Description

Mr Price Group suitably invites qualified and experienced candidates for the position of Customer Support Representative to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

• Effectively respond to all requests and queries from customers.
• Ensure mrpmoney standards are adhered to when dealing with customer calls and correspondence.
• Ensure quality, friendly, consistent interaction when dealing with customers.
• Respond to and action all customer communication received through the various channels; web, email, fax and post within the allotted SLA’s.
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
• Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

• Grade 12.
• 2-3 years customer care experience.
• Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations.
• Knowledge of online purchase
• Excellent communication skills in English (Written & verbal).

How to apply: Interested and qualified? Visit mycareer.csod.com South Africa

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