Customer Support Agent at Clickatell

  • Customer Service Jobs In South Africa
  • Full time
  • 1 year ago
  • South Africa
  • Salary Rand 1000-2000 / Monthly
  • Shift Full Time
  • Job Qualifications Grade 12
  • Number of vacancies 9 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Clickatell is hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

The purpose of this role is to provide technical support and product advice to all Clickatell’s customers in a 24 x 7 x 365 environment. To provide superior customer service in all areas, which includes the company’s customer service needs and in all support channels.

Attend to and log all telephonic, email, add chat queries on the CRM system. Enforce Clickatell’s rules, policies and terms of use insofar as client transactions and behavior is concerned.

Duties & Responsibilities

  • Resolve customer technical/sales queries or escalate to appropriate departments or team member to ensure resolution
  • Achieve agreed set goals and company wide objectives
  • Meet productivity and performance targets as determined by individual contract
  • Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards
  • Accurately categorise cases for Business Intelligence reporting
  • Compile Daily Handover reports
  • Participate in product testing

Desired Experience & Qualification

  • Live up to our values: Be the Champion! Be Curious, Be Collaborative, Be Courageous, Be Creative.
  • Excellent communication: Strong written and oral communication skills which can be adapted to a range of audiences
  • Availability to work in a 24 x 7 x 365 environment
  • Computer literate (MS Office, MS Windows, Internet and email)
  • Foresight, analysis and logic, systematic and orderly planning skills
  • Customer service orientated
  • Must work well in a team
  • Results orientated
  • Pro-active
  • Good written and verbal communication skills
  • High tolerance level/patience
  • Analytical integrity
  • Logical thinker (strong troubleshooting skills)
  • Work / perform well under pressure

Use the link(s) below to apply for other Job Opportunities:

ADVERTISEMENT

CONTINUE READING BELOW

Mode of Application

ADVERTISEMENT

CONTINUE READING BELOW

How to apply: Clickatell

NB: THE COUNCIL RESERVES THE RIGHT NOT TO MAKE AN APPOINTMENT TO THE ABOVE POSITION/S.

Job Alert: Join Us on Telegram Now !!
Uploading
Skip to toolbar