Customer Support Agent at Bolt Food

Job Description

We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

• Represent Bolt in any Dutch and English spoken market
• Support all Bolt’s users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
• Be a key player in building a support team in a challenging growth environment

Required Knowledge and Experience

Bolt South Africa  pride ourselves with having the best people, which are our most important assets. Bolt South Africa has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

Bolt South Africa therefore urge only candidates with these unique requirements and experience to apply for this stimulating position

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be ready to work in shifts
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written Dutch and English skills, any other language is a plus
• Be passionate about new technologies and ridesharing

Mode of Application

How to apply: Interested and qualified? Bolt South Africa

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