Customer Service Rep at Sensient Technologies Corporation

  • Customer Service Jobs In South Africa
  • Full time
  • 2 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Matric
  • Number of vacancies 5 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Ongoing Job Vacancy at Sensient Technologies Corporation for the position of Customer Service Rep for immediate employment.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Order processing of all customer orders
  1. Order processing within our ERP-system (JD Edwards), e.g. checking order details, order entry, x-references, order acknowledgement
  2. Respond to customer requests for order changes, delivery status, document requests etc.
  • Manage central orders email address; respond to emails, forward emails for other departments to the relevant person/s etc.
  • Customer complaints, e.g. organisation of replacement, return of goods
  • Coordination with internal departments
  • Issuing invoices and credit memos to customer
  1. Loading invoices/credit memos on customer portals
  • Prepare daily OTIF report
  • Monitor recommits
  • Update order acknowledgement tracker
  • Prepare and email new order summary sheet daily
  • Maintain/update customer preferences, print messages and order acknowledgment email addresses
  • Maintain delivery notes –
  1. Ensure all signed delivery notes are received from our transporter in a timely manner and are saved on the server
  2. Ensure all physical/paper delivery notes are filed by month and stored in the archive room as a backup
  • Answer incoming calls on Sensient’s landline

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

  • Matric Exemption (Grade 12) Certificate
  • A minimum of 5 years’ of professional experience in Customer Service/Sales Assistant, work experience in the food ingredients/FMCG/business-to-business is advantageous
  • Demonstrated ability to prioritise workload and handle multiple tasks in an effective manner
  • Excellent communication skills, experience in working both autonomously as well as in a team
  • High performance individual with a strong work ethic
  • Computer literate
  • Knowledge and/or experience in dealing within an ERP system, e.g. JD Edwards, Salesforce are an advantage
  • Knowledge of required documentation and logistics for exports is advantageous
  • Very good English language skills (fluent in spoken and written), other additional language proficiencies are an advantage

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How to apply: Interested and qualified? Visit   eour.fa.us2.oraclecloud.com Africa South

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