Customer Service Consultant: Deposits X2 at Hollywoodbets

Job Description

Hollywoodbets suitably invites qualified and experienced candidates for the position Customer Service Consultant: Deposits X2 at to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

• Allocate deposits to customer accounts accurately using the deposit application.
• Ensure that unaccounted transactions are attended to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Respond to customer queries via calls and emails.
• Perform prescribed confirmation checks to confirm the identity of the customer before the account can be accessed to assist with customer queries or branch withdrawals.
• Ensure queries are resolved timeously at the point of call where possible, as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that phones are not unnecessarily paused out from the call system.
• Ensure that the team displays good customer service principles in their dealings with customers and other internal Team Members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/ audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Any other ad hoc duties that might be required.

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

• Minimum Requirements:
  • Microsoft Office – Word and Excel.
  • Willingness and ability to work shifts, weekends and public holidays.

  Advantageous:

  • A Diploma or Degree in a Finance related field.
  • 1-2 years administration or Call center experience.

How to apply: Interested and qualified? Visit hollywood.simplify.hr Africa South

Job Alert: Join Us on Telegram Now !!