Customer Service Associate (Japanese) at Amazon Web Services

  • Customer Service Jobs In South Africa
  • Full time
  • 8 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Higher National Certificate
  • Number of vacancies 10 openings
  • Job experience 1 year
  • Job level Officer

Job Description

Ongoing Job Vacancy at Amazon Web Services for the position of Customer Service Associate (Japanese) for immediate employment.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Resolve 15 to 25 customer emails or live chats per hour
  • Investigate and resolve account-specific issues related to book shipments
  • Communicate issues to appropriate teams as necessary for quick resolution
  • Report all product and service-related trends to the Customer Care Leaders
  • Reply to pre-order questions and promotions via email, and online chat.
  • Provide guidance through the online ordering process.
  • Address and resolve post-order questions regarding shipping, billing, and delivery.
  • Utilize a variety of software programs to resolve customer inquiries.
  • Other general administrative duties as assigned

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

ADVERTISEMENT

CONTINUE READING BELOW

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

Education and Experience

  • High School Diploma or equivalent
  • Fluent in Japanese and English verbal and written communication
  • Minimum 1 year evidencing exceptional customer service
  • Familiarity with Desktop Computing: Windows PC’s, Outlook Email, Web Browsers and the Internet
  • Good comprehension skills — ability to clearly understand and relate to the issues customers raise
  • Good composition skills– ability to compose a grammatically correct, concise, and accurate written response
  • Effective problem solving skills
  • Ability to approach problems logically
  • Ability to demonstrate learning and decision making skills
  • A natural ability to building rapportSound knowledge and experience working on an ERP system. SAP experience will be an advantage

ADVERTISEMENT

CONTINUE READING BELOW

How to apply: Interested and qualified? Visit Amazon Web Services on www.amazon.jobs  South Africa

Job Alert: Join Us on Telegram Now !!
Uploading
Skip to toolbar