Customer Service Agent – Spanish & English at Global Logistics Internet

  • Customer Service Jobs In South Africa
  • Full time
  • 5 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Bachelor’s Degree
  • Number of vacancies 7 openings
  • Job experience 2 years
  • Job level Officer

Job Description

Global Logistics Internet suitably invites qualified and experienced candidates for the position of Customer Service Agent – Spanish & English to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Assisting clients using live chat, email and telephone calls in Spanish & English
  • Working on various in-house software systems
  • Identifying and solving client issues using the in-house software provided or by sourcing relevant information in a timely fashion; following up to ensure resolution
  • Assessing the registered client data and accurately act on such
  • Endeavouring to locate and apply long-term solutions to all queries brought forward
  • Register client data and maintain an accurate client log
  • Escalating relevant queries through the correct channels
  • Keeping up-to-date with interdepartmental issues or updates affecting the client base
  • Providing constructive feedback on the customer service process
  • Contributing to the team effort by reaching qualitative and quantitative results as needed
  • Inbound support: LiveChat; Email; Call Me Back
  • Outbound support: Calls to incentivize purchase; Welcome calls, Courtesy calls; Upsell calls; Verification calls; Winners’ calls
  • Weekly performance and service level reporting to Line Manager
  • Ensuring team standards are met by achieving quality SLAs
  • Escalating issues through the relevant channels
  • Abiding to processes, procedures and priorities as described
  • Allocating inbound support queries to correct departments or consultants for resolution
  • Proactively look to further understand departmental, business and industry related matters to increase understanding and improve service levels
  • Customer Relationship Management – Spanish & English
  • Working Saturday shifts on a rotational basis
  • Evaluating processes and procedures to improve operation and efficiency in the department

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

QUALIFICATIONS:

  • Matric Certificate
  • Fluent in Spanish & English
  • 2+ years Customer Service experience
  • Creativity
  • Patience
  • Strong communication
  • Problem solving skills
  • Persuasiveness

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How to apply: Interested and qualified? Send your cv to  careers@gli-sa.co.za South Africa

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