CS Specialist, trad. Chinese, Publisher Support at Amazon

Job Description

Amazon suitably invites qualified and experienced candidates for the position of CS Specialist, trad. Chinese, Publisher Support to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

• Responds to Associate support requests in real time, providing education to Associates with the goal of achieving first contact resolution, as well as a remarkable, reproducible Publisher experience.
• Identifies Publisher and Associate success barriers, provides solutions, and drives change through business improvement initiatives.
• Drives opportunities for efficiency through daily floor observations.
• Serves as the second point of contact for all Publisher escalations.
• Conducts contact-related audits with associates and provides technical and process coaching to improve performance on individual contacts.
• Provides direction and coaching in relation to Real Time Management, schedule adherence, AUX coding, and lobby management.
• Maintains a positive and professional demeanor, always portraying the company and Publishers in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Liaise with other CS shared services teams or Amazon business teams as required to resolve Publisher’s issues and questions.

 Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

BASIC QUALIFICATIONS

• Fluent in English
• Minimum of 6+ months experience in KDP customer support
• KDP Tier 2 subject matter expertise
• Demonstrates the ability to identify waste and drive process improvements

PREFERRED QUALIFICATIONS

• Fosters a positive team environment and collaboration within the site.
• Approachable, cooperative, professional, and a team player. Easily gains the trust and support of Associates and peers.
• Demonstrates effective, clear and professional written and oral communication
• Enthusiasm and strong self-motivation to drive results
• Strong prioritization and time management skills, with a high degree of flexibility to embrace change
• Demonstrates appropriate sense of urgency and adaptability in response to changing business needs

How to apply: Interested and qualified? Visit www.amazon.jobs South Africa

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