Courier Operations Specialist at Bolt

Job Description

Bolt invite suitably qualified and experienced candidates for the position of Courier Operations Specialist to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

• Support all Bolt’s food delivery operations in South Africa.
• Create and optimise processes – scaling is our priority; you will help us find the most efficient way to transform thousands of leads into active couriers every month.
• Analyse data – you will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users couriers and restaurants.
• Develop and execute strategies to increase our efficiency and solve all kind of operational challenges.
• Onboard new couriers – training sessions are our best opportunity to develop a strong relationship with our partners and we are always trying to improve the process.
• Ensuring adequate courier supply by analysing current fleet performance, order forecasts and aligning with general business requirements.

Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

• Have 2 years experience in an analytical position.
• Have a data-driven analytical mindset (good Excel skills are a plus).
• Amazing negotiation and communication skills.
• Be a hustler, not stopping after 20 obstacles a day.
• Be passionate about new technologies and food tech.

You will get extra credits for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company.
• Experience in product launches or running a business.

How to apply: Interested and qualified? Visit careers.bolt.eu South Africa

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