County Manager at Vodacom

Job Description

Vodacom South Africa is looking for an experienced County Manager to oversee our business operations in an assigned region. The Regional Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.

As Regional Manager your duties also include guiding management staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.

Manage a team that is responsible for the market share intelligence, revenue, net promoter score, postpaid and prepaid connections, relevant business objectives and customer experience in a county area as defined by Vodacom.

Duties & Responsibilities

• Develop and implement a county strategy and business plans across all channels
• Manage a team of FSC’s to deliver on targets – revenue, connections, value added services sales and market share and other relevant business objectives as required..
• Drive revenue and customer growth in key segments, Youth, Mass and HVC based on county profile and opportunity
• Grow revenue by managing churn, upgrades, customer spend and new connections
• Grow Vodacom’s customer base and market leadership in all channels
• Promote a positive NPS score by managing team’s activities towards having positive emotional and perceived value contribution to the customers acquisition and retention spend; and average A&R across channels
• Manage county publicity budget.
• Maintain relationships with local stakeholders
• Manage the channel and distribution
• Manage third party outsource relationships to deliver on the Vodacom KPIs as per SLAs and proactively manage the development and implementation of the sales strategy, projects and general management, e.g. MSI
• Ensure A&R in line with budget forecasts and estimates with respect to contract

Desired Experience & Qualification

Education
The Ideal Candidate Must Have

• Matric / Grade 12 with 10 years relevant experience

OR

• 3 year commercial diploma or degree (NQF 6 or higher) or SAQA accredited equivalent with 8 years relevant experience
• Inclusive of 2yr experience at a management level

At Least 8 Years Relevant Working Experience – Essential

• A minimum of 2 years’ experience at a management level – Essential
• Working experience in the telecommunications or FMCG industry

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Mode of Application

How to apply: Vodacom South Africa

Pre-Employment Assessments:

All applicants who meet the above criteria will be required to undergo job related assessments to establish suitability for placement, this includes a verification of qualifications.

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