Client Support Consultant at CambriLearn

  • Information Technology Jobs in South Africa ,Customer Service Jobs In South Africa
  • Full time
  • 4 months ago
  • South Africa
  • Salary Rand 18000-20000 / Monthly
  • Shift Full Time
  • Job Qualifications Higher National Certificate
  • Number of vacancies 10 openings
  • Job experience 2 years
  • Job level Officer

Job Description

CambriLearn invite suitably qualified and experienced candidates for the position of Client Support Consultant to join our dynamic team.

Duties & Responsibilities

The successful applicant will be responsible for but not limited to the following job functions:

What you’ll do

  • Own the successful outcome of first-line support queries from guardians, learners and affiliates, using Salesforce Service Cloud, Intercom and telephone:
    • Billing queries from guardians and affiliates, including the processing of upgrades, downgrades and cancellations;
    • Platform technical support queries from guardians and learners; and
    • Curriculum and teacher queries from guardians, learners and affiliates.
  • Effectively liaise with internal IT support and the pedagogy team on second-line technical support and schooling queries, ensuring a seamless hand-off.
  • Contribute to succinct, high-quality bulk communications to users of the CambriLearn platform, improving their understanding of issues affecting their use of the platform.
  • Generate accurate and high quality individual communications to new guardians, students and affiliates, ensuring they are professionally welcomed to the CambriLearn family.
  • Actively contribute to identifying areas for process and product improvement, including areas for improvement within the CambriLearn platform which can enhance the user experience and reduce the volume of support queries.
  • Enable the success of our sales team by providing ad hoc account support, such as generating client quotes and investigating and resolving complex account queries.

Required Knowledge and Experience

We pride ourselves with having the best people, which are our most important assets. Our company has been recognized for having the highest ethics and strives for excellence through distinctly higher standards than the norm.

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We therefore urge only candidates with these unique requirements and experience to apply for this stimulating position.

  • A minimum of 2 years’ experience in a client service role
  • Demonstrated history of hard work
  • Prior experience with case management software
  • Bonus experience:
    • Salesforce Service Cloud and/or Intercom
    • International client support in a software environment
    • Startups
    • Software-as-a-Service (SaaS)

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How to apply: Interested and qualified? Visit www.cambrilearn.com South Africa

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